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Jira

Connect Jira to automate ticketing and incident response. DataLight turns anomalies into fully contextualized Jira issues with all the details your team needs to resolve faster.

When a critical change is detected, your team shouldnt waste time manually creating tickets, pasting screenshots, or assigning tasks. DataLight + Jira integration automates incident workflows end-to-end. Every anomaly or KPI alert can be transformed into a ready-to-work Jira issue that includes root cause analysis, segmentation details, and direct links to the relevant data source.

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Benefits
  • Automated Ticketing: Turn any anomaly or alert into a Jira issue with a single click.

  • Context-Rich Issues: Pre-filled tickets include segmentation details, root cause, and direct links for faster resolution.

  • Seamless Workflow: Integrates directly into your existing Jira projects and workflows without disrupting processes.

  • Faster Incident Response: Eliminate manual steps so teams can resolve issues in minutes, not hours.

How it works

Get real-time, contextual Jira tickets in minutes:

  1. One-Click Connection: Select “Jira” and authorize the connection using the secure OAuth login process.

  2. Choose Projects: Pick the Jira project(s) where DataLight should create issues.

  3. Automated Ticket Creation: When an anomaly is confirmed, a Jira issue is generated with full context — no copy-paste required.

  4. Quick Actions: Assign, comment, or update tickets directly from the connected alert.

Security

Your data security is our priority, handled via industry-leading protocols:

  • Limited Access: DataLight only reads Jira project metadata and creates/updates issues. We cannot access code repositories, modify user accounts, or change Jira configurations.

  • Encrypted Storage: All extracted event data is encrypted and pseudonymized, stored in segregated vaults for maximum protection.

  • Full Control: Disconnect DataLight anytime via Atlassian account settings.

FAQs

Answers to top questions

Explore detailed answers to the most commonly asked questions about our platform, features, integrations

Does DataLight overwrite or change existing Jira issues?

No. DataLight only creates new issues based on anomalies you configure. It cannot modify or delete your existing Jira tasks.

Can DataLight use Jira as a source of truth for ongoing incidents?

Yes. DataLight doesn’t just push anomalies into Jira; it can also reference Jira issues to track the status of ongoing incidents, ensuring your monitoring aligns with real progress and resolution.

Can I revoke DataLight’s access to Jira at any time?

Yes. You can instantly disconnect DataLight from your Jira account in your Atlassian settings. Once disconnected, DataLight loses all access and no further data will be processed.

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